POSITION PURPOSE:

We have an opportunity in a Contract Position for a Hosting Client Specalist (HCE). This posistion is responsible for supporting all Hosting services pre-sales activities to include: Customer consultation and requirements definition, services solution design coordination and working closely with the Sales team in positioning Hosting services. Ongoing and post-sales responsibilities include building and managing the customer relationship, coordinating delivery projects/services, advising on technical/product issues, and ensuring contract compliance from an Hosting standpoint. Additional responsibilities includes managing the contract and its profitability, including analyzing customer requirements, recommending new and extended services, and negotiating/executing customer Change Requests for new and extended services. HCE must have a good understanding of the customer’s organization, achieve a strong integration within the Hosting implementation project, and proactively manage current and future requirements for the customer’s project with the continuous goals of customer satisfaction and account profitability.

COMPETENCIES:

• Success: Commit to the success of customers, partners, colleagues
• Accountability: Keep your word by executing on commitments you have made to yourself and others.
• Professionalism: Act with integrity, treat others with respect, pursue personal expertise, and execute with discipline.
• Teamwork: Take personal initiative in collaborating to achieve success.
• Passion: Approach each business opportunity with enthusiasm and personal commitment for achieving customer success.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Monitor and update incidents with resolutions, system administration, and / or recovery action in accordance with company and departmental guidelines.
• Industry sales/technical consulting experience or client management with at least 6 mo. experience.
• Provide technical and sales support to customers via email and company ticketing system.
• Assist in the testing and execution of technical service including but not limited to the testing of new software and images.
• Ensure that best practices and industry standards are maintained in all areas as it relates to the dedicated hosting operations.
• Perform other duties assigned.
• Interact with customers regularly via email, discussion boards, and knowledge bases.
• Ability to use judgment of when and when not to escalate issues to the next level.
• Creation of website designs / flash animations that help take the site to the next level creatively.
• Design responsibilities will include but not be limited to the following: Website concepting, new website designs and variations on a theme, graphics, flash animation/functionality, ads (flash and static), buttons, headers, html emails, and color palettes for new sites or skinning of existing sites.
• Experience locating stock imagery and music for use in designs / animation as well as follow-through on and tracking of the necessary rights to those assets.
• Perform testing on pages and animations before pushing to the live site

DESIRED MINIMUM QUALIFICATIONS:

• High school diploma
• Minimum 6 months of technical support experience in Linux based systems (preferably in a web hosting / dedicated server environment).
• Ability to manage and coordinate multiple projects
• Strong organizational skills
• Strong verbal and written communication skills.
• Excellent customer service skills.
• Must have a commitment to teamwork and customer service, and be able to perform well in a process-orientated, matrix, collaborative team environment.
• Ability to think outside of the box and be proactive in the improvement of services offered.
• Understanding of Linux operations systems (users, groups, permissions, performance analysis, log files, and command line interfaces (CLI)).
• Understanding of web server technologies (Apache) including FTP and mail servers.
• Ability to troubleshoot web technologies (HTTP, HTTPS, FTP, PHP, CGI, Java).
• Strong Graphics Design Background
• HTML, CSS, CSS design
• Knowledge of JavaScript and browser compatibility issues
• A highly creative approach to Web Design and familiarity with trends in design and technology
• Strong Marketing skills
• Demonstrated problem-solving skills
• Understanding of timelines and deadlines as well as being able to self-manage own time to fit within those parameters
• Programming experience with PHP and MySQL in a professional environment

EQUIPMENT OPERATION:

• Computer equipment: Servers and workstation.

PHYSICAL REQUIREMENTS:

• Must be able to work flexible shifts that include evenings, weekends, and holidays

If interested in this position, please forward a current resume to us here.